Shipping policy
Shipping Policy
Last Updated: February 14th 2026
Thank you for shopping with SunSack! Below you’ll find details about our shipping process.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
Standard shipping typically takes 7–13 business days after processing. Delivery times may vary depending on your location and carrier delays.
Please note that shipping times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout unless a promotion (such as free shipping) is active.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.
Delays
We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other unforeseen circumstances.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery at:
Our team will work quickly to resolve the issue.